Billhighway/ IT Intern -> IT Associate
April 2021 - January 2022 -> Present
- Set up systems to allow environment to be audited for new compliance requirements.
- Collect evidence for audits yearly, as well as maintain internal audits
- Manage and automate technical onboarding/offboarding procedures
- Manage Cisco Secure Endpoint protection for desktops and servers and respond to incidents
- Manage website certificates for 150+ customers
- Implement Microsoft Defender for Cloud and respond to alerts in security or operational related issues
- Respond to everyday tickets in Jira and maintain reporting for business metrics
Amber Properties Company/ IT Associate
- Updated existing online floor plans and existing website using 3D Architect, HTML, Photoshop, and PHP
- New phone system: vetted vendors, and deployed new RingCentral cloud-based phone system, upgrading from analogue to VOIP
- Managed troubleshooting for general IT problems (email problems with Outlook or Thunderbird, printing issues)
- Maintained existing firewall and Active Directory domain
- Patched Skyline database and accompanying Windows server
Proactive Technology Management/ On-Site Technician
- Managed Service Provider
- Provided clients with exceptional customer service while troubleshooting issues with office technology such as workstations, office networking and firewalls, security cameras, in-office servers, and mail servers
- Managed O365 and AzureAD tenants for clients
- Coordinated service calls, billing, and follow up with customers